![]() (Compiled by Luke Daniel) Receive a daily news update on your cellphone. Our service status page is a way to keep our customers informed if we should ever experience technical issues of this kind again.” “While our teams worked tirelessly to solve the problem, we know that this is not what our Standard Bank customers expect from us. “Any disruption of our services impacts our customers adversely,” noted Standard Bank. The service status page tracks the real-time availability of app logins, balance checks, instant money transfers, airtime, data and electricity purchases, lottery picks, business banking statements and more. The page displays the system’s overall functionality, with anything other than the banner stating “All Systems Operational” indicating a problem with one or more services. Standard Bank clients have been urged to register for immediate updates, which can be received via SMS, email, or RSS feeds. With this tool we can keep our customers informed in real time while our teams work to fix any issues that might occur.” We always endeavour to ensure that our systems are up and always running, but technology is fallible. “This website was developed in the interest of transparency and customer service. “Following the extended disruption to our banking services, we have launched a new service status page to give you real time status of our banking services and offerings,” explained Standard Bank. We apologise for the frustration that such disruptions cause you.- StandardBankZA May 2, 2021įacing a fierce backlash, Standard Bank apologised to its clients on Monday and announced the launch of a status page which would provide real-time updates on the functionality of mobile and internet banking services. The issue has now been resolved and services across all banking channels are now fully restored. We identified a hardware issue that impacted our Mobile App, Internet Banking and ATMs. Clients first reported problems with the mobile banking app halfway through the month, with Standard Bank urging users to opt for internet or cell phone banking while the “technical issues” were being fixed. Standard Bank’s services were marred by numerous technical issues in April. On Monday, the bank reported that persistent issues had finally been resolved and that it had launched a new service status page to keep clients up to date with any future disruptions. For more stories, go to Standard Bank clients were left frustrated by technical problems which impacted payments in the last two weeks of April.Amid a fierce public backlash, Standard Bank has apologised and launched a new service status page to keep its clients informed about all future malfunctions.But things got worse the following Sunday, when ATMs and point of sale services were also impacted.Clients were left fuming when the bank’s internet and mobile app services crashed on payday, Friday 23 April.Standard Bank has been hit by four major technical issues in as many weeks.
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